Terms of Service

These Terms of Service govern your use of Meet Otto by RankPilot, including the website, dashboard, free visibility report, subscriptions, onboarding, content creation, CMS connection, and related support services.

By creating an account, purchasing a plan, connecting a website, or using the service, you agree to these Terms. If you are using the service for a business, you represent that you have authority to agree on behalf of that business.

Otto helps research, draft, format, review, and publish SEO content such as blog posts, FAQs, metadata, internal links, and structured content. The service combines AI-assisted workflows with human review before approved content is published.

After checkout, you must complete a kickoff call with a real person. The call usually takes 15-30 minutes and helps us understand your goals, confirm business details, and get your website or CMS connection set up correctly. We may need your business information, website platform details, and scoped CMS credentials before publishing can begin.

SEO results depend on many factors outside our control, including your market, website history, competition, technical site health, backlinks, reviews, search engine changes, and customer behavior.

We do not guarantee a specific ranking, traffic level, number of leads, revenue outcome, or appearance in Google, ChatGPT, Claude, Gemini, Perplexity, or any other search or AI platform.

You are responsible for providing accurate business information, reviewing any content or setup details you choose to approve, maintaining access to your website platform, and ensuring that you have the right to give us publishing access.

You should provide scoped, revocable CMS credentials whenever possible. You are responsible for revoking credentials if you no longer want us to have publishing access.

We use AI-assisted tools and human review to create content. You are responsible for telling us if your industry requires special legal, medical, financial, licensing, advertising, or compliance language.

Unless a separate written agreement says otherwise, content we publish for you as part of a paid plan belongs to you after payment is received. We may retain internal drafts, notes, logs, and operational records for support, quality, and billing purposes.

Plans are billed through Stripe on the billing interval shown at checkout. Prices, plan limits, and included services are shown on the pricing page and may be updated for future billing periods.

You can cancel through the billing portal or by contacting support. Cancellation stops future renewals but does not automatically refund prior charges. Refund eligibility is described in the Refund Policy.

You may not use the service to publish unlawful, deceptive, infringing, abusive, hateful, adult, or harmful content, or to impersonate another business or person.

We may pause or refuse work that we believe creates legal, reputational, security, platform, or abuse risk.

We aim to keep the service available and responsive, but we do not promise uninterrupted or error-free operation. Third-party services such as Stripe, Firebase, Vercel, Calendly, CMS platforms, search engines, and AI platforms may affect availability or results.

To the maximum extent allowed by law, the service is provided as-is and as-available. We are not responsible for indirect, incidental, special, consequential, or lost-profit damages.

Our total liability for claims related to the service is limited to the amount you paid for the service during the three months before the event giving rise to the claim.

We may update these Terms as the product changes. Continued use of the service after changes take effect means you accept the updated Terms.